Privacy Policy
Last updated: April 5, 2026
Overview
The Canadian Compliance Bureau ("CCB," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at canadiancompliancebureau.com and use our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
Information We Collect
Complaint Form Submissions
When you submit a complaint through our website, we collect:
- Your full name
- Email address
- Phone number (optional)
- Province or territory of residence
- The name and URL of the auction house or platform
- The nature and description of your complaint
- Any supporting evidence you provide
Email Subscriptions
When you subscribe to our updates, we collect your email address. We use this solely to send you information about enforcement actions, regulatory changes, and consumer protection developments related to Canadian auction markets.
Automatically Collected Information
We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on pages, and how you arrived at our site. This service uses cookies (small text files stored on your device) to distinguish between visitors. The cookies used include _ga and _ga_*, which expire after 2 years and 24 hours respectively.
Google Analytics data is aggregated and anonymized. We do not use this data to identify individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Basic server logs maintained by our hosting provider (Vercel) may also record your IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect to:
- Review and investigate complaints about auction platform practices
- Identify patterns of misconduct across platforms and operators
- Prepare reports and advisories for public benefit
- Refer substantiated complaints to regulatory authorities when appropriate
- Send you updates if you have subscribed to our mailing list
- Respond to your inquiries
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Complaint submissions are treated as confidential. We will not disclose your identity to the auction house or platform that is the subject of your complaint without your express consent, unless required by law.
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
- Regulatory referrals: With your consent, we may share complaint details with regulatory authorities such as the Competition Bureau of Canada or provincial consumer protection offices.
- Legal requirements: We may disclose information if required by law, court order, or government regulation.
- Aggregated data: We may publish aggregated, anonymized data about complaint trends and patterns. This data does not identify individual complainants.
Data Retention
We retain complaint data for as long as necessary to fulfill the purposes described in this policy, including ongoing pattern analysis and regulatory referrals. Email subscription data is retained until you unsubscribe.
Your Rights
Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw your consent to the collection or use of your information
- Unsubscribe from our mailing list at any time
To exercise any of these rights, contact us at director@canadiancompliancebureau.ca.
Third-Party Services
Our website is hosted on Vercel. Complaint form submissions are processed through FormSubmit. Email subscription data is stored in Supabase. These services may process your data in accordance with their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact
If you have questions about this Privacy Policy or our data practices, contact us at: director@canadiancompliancebureau.ca